Dispatch Officer - Chat Logistics / Reverse Logistics

• Shift Timings: Rotational (6 days/week, rotational week-offs)

• Language Requirement: Hindi & English mandatory

• Key Responsibilities: Outbound calls to promote diagnostic services, explain packages, overcome objections, record sales activity in CRM, and close bookings.

• Compensation: Up to ₹3.6 LPA (Fixed) + Incentives

What will you get to do?

● Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results.

● Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner.

● Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide.

● Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory.

● Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing.

● Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken.

● Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy.

● Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations.

Skills we are looking for

● Any Undergraduate Degree who is a fresher or minimum 1 year experience

● Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues.

● Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner.

● Familiarity with chat support platforms, CRM systems, and logistics management software preferred.

● Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

● Attention to detail and accuracy in data entry, documentation, and record-keeping.

● Willingness to work flexible hours, including weekends and holidays, as needed.