Cluster Head : Advisor Development and Retention Vertical (ADRV) | Band 4A

Department : Agency

Function : Agency Sales

Reporting to : Regional Head

Function Summary

• The agency channel refers to a distribution method where insurance products are sold through agents.

• These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services.

• This initiative is expected to improve customer experience especially in markets where customers prefer human interaction.

• It also supports customer in:

  • Resolving policy service need

  • Renewal collection to resolve policy holder’s service needs, Cross sale opportunity.

Job Summary:

• Manage a team of 10 Advisor Development and Retention Managers (ADRMs)

• Supervise team of ADRMs ADRMs will be assigned team of 15-30 existing advisors and not responsible for new advisor recruitment

• Drive month-on-month activation and retention of assigned advisors

Key Responsibilities / Key Deliverables:

• Drive Input behaviors with the assigned team of ADRMs and Advisors

• Drive cross sales and new sales from the assigned team of ADRMs and advisors.

• Meeting the sales plan numbers consistently Maintain and improve the Sales Quality Standards by maintaining the Persistency standards.

• Training and Development of the team of ADRMs, advisors for new product launches / revision in the existing policies.

• Drive advisor attendance in Trainings and GO-meets.

• Work with other functions / departments and work towards solving roadblocks faced by team of ADRMs and advisors

Measures of Success:

• New Business Premium Sourced

• Advisor Activation & Productivity month on month

• Cross-Sell Conversion Meeting Persistency standards

• ADRMs meeting standards

• Adhering to Input behaviors as per the defined standards

Key Specifications:

• Experience: Minimum 5–10 years in the Life Insurance industry

• Team Handling: At least 2–3 years managing FLS managers

• Background: Preferably from an Agency or Direct channel

• Location: Candidate must have resided in the same city for the past 2–3 years

• Age: 30-40 Years