Job Description - Partner / D2C / B2C OMT

We are looking for a detail-oriented and customer-focused OMT Executive to join our Order

Management Team. This role is key in managing the end-to-end booking process for

diagnostic services, ensuring a seamless experience for our partners, customers, and

medical professionals. The ideal candidate will possess excellent communication skills, a

strong understanding of medical documentation, and the ability to coordinate across multiple

teams.

Key Responsibilities:

● Order Management: Handle and process diagnostic test orders placed by partners and direct customers

with accuracy and efficiency.

● Customer Communication: Make timely outbound calls to customers to confirm order details and provide

necessary information regarding their booking.

● Special Instructions: Clearly communicate special instructions to customers to ensure they are prepared

for their tests.

● Prescription Interpretation: Read and interpret medical prescriptions to identify and schedule appropriate tests or services.

● TRF Registration: Accurately register Test Requisition Forms (TRFs) as part of the booking and documentation process.

● Client and Doctor Interaction: Communicate professionally with partnered clients and doctors to coordinate bookings and resolve any order-related queries.

● Escalation Handling: Address and resolve customer escalations related to order bookings in a prompt and

empathetic manner.

● Cross-Department Coordination: Liaise with internal departments such as Logistics, Lab, and Customer Support to ensure bookings are completed on time and accurately.

Required Skills and Qualifications:

● Excellent verbal and written communication skills

● Ability to read and interpret prescriptions and medical documents

● Customer-first mindset with strong problem-solving abilities

● Organizational and time management skills

● Basic knowledge of diagnostic services and TRFs is preferred

● Experience with CRM or order management systems is a plus

● Prior experience in healthcare, diagnostics, or medical coordination is an advantage

What We Offer:

● Competitive salary + performance-based incentives.

● Structured training in healthcare services and sales techniques.

● Opportunity to grow within a fast-expanding diagnostics company.

● Supportive team and tools to succeed in a tech-driven sales environment.